Half-price offer for November & December | Location of your choosing
Resolving Conflict
Differences of opinion can create conflict within the team and that negatively impacts productivity. Learn how to resolve conflict without anyone 'winning' or 'losing', but through your assertive and influencing skills.
Time & Location
Half-price offer for November & December
Location of your choosing
About The Event
Because everyone has different perspectives and needs, conflicting viewpoints are inevitable. As a leader, you will be expected to resolve any issues that arise between staff member and colleagues or customers. We provide practical tips to firstly understand and then avoid deepening bad feelings and actually (re)build trust between the parties. This module is based upon Understanding Personalities.
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